Shipping policy
Last updated: August 2026
At Home Class Impex SRL, we carefully pack every order to ensure your tableware arrives safely and in excellent condition. We work with trusted courier services to provide a convenient and reliable delivery experience.
1. Shipping Area
We currently deliver orders within Romania.
If you would like to place an order for delivery outside Romania, please contact us before placing your order so we can check the available delivery options and costs.
2. Order Processing
Orders are processed during our normal business days, Monday to Friday, excluding public holidays.
Orders are normally prepared for dispatch within 1–2 business days after payment confirmation.
During periods of high demand, promotions, holidays, or other unforeseen circumstances, processing may take longer. If there is a significant delay, we will do our best to inform you.
3. Delivery Time
After your order has been dispatched, delivery is normally completed within:
1–3 business days within Romania.
Delivery times are estimates and may vary depending on the courier, destination, weather conditions, public holidays, or other circumstances outside our control.
4. Shipping Cost
The shipping cost will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on the order value, package size, weight, and delivery location.
Any applicable shipping charges will be clearly shown before payment.
5. Order Tracking
Once your order has been dispatched, you may receive a confirmation containing the courier and/or tracking information.
You can use the tracking number to follow the status of your delivery.
If you have not received your tracking information or need assistance with your shipment, please contact our customer service team.
6. Delivery Address
Please make sure that your delivery details are complete and accurate when placing your order.
Home Class Impex SRL cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.
If you notice an error in your delivery information, please contact us as soon as possible after placing your order.
7. Damaged Packages
Because our products include porcelain and other fragile tableware, we take special care when preparing orders.
When receiving your package, we recommend checking the exterior of the parcel before accepting it.
If the package appears seriously damaged, please inform the courier and, where possible, document the condition of the package with photographs.
If a product arrives damaged, please contact us as soon as possible with:
- Your order number
- Photos of the package
- Photos of the damaged product
- Photos of the shipping label
We will review the situation and assist you with the appropriate solution.
8. Failed Delivery
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the courier may attempt redelivery or return the package to us according to its procedures.
Additional shipping costs may apply if a new delivery is requested due to incorrect information or circumstances attributable to the customer.
9. Questions About Shipping
If you have any questions regarding your order or delivery, please contact us:
Home Class Impex SRL